Arizona Cosmetology Practice Exam

What should be done if a client experiences irritation during a service?

1. Continue with the service

2. Stop the service immediately

3. Apply more product

4. Ask them to wait

The correct answer is: Stop the service immediately

When a client experiences irritation during a service, the appropriate response is to stop the service immediately. This ensures the client's safety and comfort, allowing you to assess the situation without causing further discomfort or potential harm. Continuing with the service could worsen the irritation, lead to allergic reactions, or damage the client's skin. Likewise, applying more product would likely exacerbate the issue rather than provide relief. Asking the client to wait does not address the problem and could prolong their discomfort. By pausing the service, you allow for the opportunity to evaluate the cause of the irritation, provide care, and determine the best course of action moving forward. This approach prioritizes client well-being and demonstrates professionalism in managing adverse reactions.